Frequently Asked Questions
Orders and shipments
What are the processing and shipping times?
Order processing may take up to 7 business days . Due to high demand, shipping may take up to a month from the date of purchase. You will always receive a confirmation email with tracking .
Can I change or cancel an order after purchase?
Yes, you can contact us within 12 hours of purchase. Changes cannot be made after shipping.
Do you also ship internationally?
Yes, Saint Eleven ships internationally via reliable couriers such as DHL and UPS , with full tracking.
Can I track my order?
Of course. Once shipped, you'll receive an email with your tracking number so you can follow every step of the way.
Payments and Returns
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay and major international payment methods.
Can I return an item?
Yes, you have the right to return an item within 14 days of delivery, according to EU regulations. Items must be unused, intact, and in their original packaging .
Who pays the return costs?
Return costs are the responsibility of the customer , except in the case of a defective or incorrect product.
When will I receive my refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
Products and Brands
Where are Saint Eleven garments produced?
All garments are made in Italy , by expert craftsmen who combine sartorial quality and contemporary design .
How should I take care of my clothes?
Always follow the instructions on the label. We recommend gentle washing at low temperatures to preserve the materials and details.
Do you use sustainable materials?
Yes, we are committed to selecting certified suppliers and responsible production processes, ensuring quality and respect for the environment.
The product I want is out of stock: when will it be available again?
Select your size and activate the availability alert on the product page to receive an email as soon as it's back in stock. Alternatively, sign up for our newsletter and follow our channels for updates on restocks and new drops .